Emotional Intelligence or Emotional Quotient (EQ) is increasingly being recognized as a key determinant to professional success in today s high-stress environment. This thoroughly revised Third Edition of a highly acclaimed book is an essential guide to recognize, understand, and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions emotional sensitivity, emotional maturity, and emotional competency which motivate individuals to maximize productivity, manage change, and resolve conflicts. A special feature of the book is the references to work done in India, leading to conclusions applicable to the Indian work culture. Key Features of the Third Edition: New knowledge assimilated after extensive empirical research Practical solutions through real-life case studies Practical exercises on how to develop EQ Recommendations on how to manage emotional upsets, control anger, develop high self-esteem, and empathize with others Written in an engaging manner, this book is practical and informative in content and approach, and a useful tool for executives, HR professionals, consultants, bureaucrats, psychiatrists, psychologists, and counselors.
